Direct Support
Encountering a bug, experiencing an issue with a puzzle level, or have questions about in-app purchases? Our team is ready to assist.
Email: [email protected]
To help us resolve your issue as quickly as possible, please include:
- Your device model (e.g., iPhone 15 Pro, iPad Air)
- iOS version (e.g., iOS 18.0)
- The level number or stage where you observed the issue
- A brief description of what happened, with screenshots if relevant
Frequently Asked Questions
How do I rotate puzzle pieces?
Tap a piece in your tray or on the board to rotate it 90 degrees. You can keep rotating until it aligns with the empty grid spaces.
How do hints work?
When you tap the hint lightbulb icon, the game reveals the correct board position for one of the available pieces. Hints can be unlocked using in-game coins or by watching optional rewarded ads.
Can I play offline?
Yes! Geometrix includes bundled offline puzzle levels, so you can enjoy solving spatial challenges without an internet connection anytime.
How do I restore purchases?
Consumable coin packs are credited upon purchase. If you experience an interrupted transaction, opening the app while connected to the internet will automatically reconcile and verify any pending App Store transactions.